Customer Delight Ninja
India flagIndia
CustomerCare
|Nonvoice
|ChatRepresentative
|EmailRepresentative

To be successful in this role you will use your product experiences as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions which are effectively communicated across all our virtual touchpoints.

Duties & Responsibilities

  • Ensuring the customer journey and experience is a best-in-class level through responding to and interacting with customers across social platforms and email communication
  • Work with Brand Marketing Manager to build out Customer Engagement Handbook for the brand that can be used across the world with other team members responsible for international launches
  • Work directly with Brand Marketing Manager to manage any complex queries from customers and ensure these are handled seamlessly
  • Weekly reporting to Brand Marketing Manager on hero customer feedback, common requests, product issues and feedback to ensure customer needs are always front of mind for wider brand team
  • Week to week reporting on defective stock issues and managing replacement stock send-outs

Skills & Qualifications

  • Experience in community manager or similar customer service role (Preferably international clients)
  • Excellent verbal communication and writing skills
  • Excellent interpersonal skills
  • Familiarity with social media management and marketing
  • Ability to multi-task, prioritize and be organized  

Apply:

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Shenzhen Zhuyuxin Science & Technology Development Co. Ltd.
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ZURU TECH ITALY
Creative Impact (Hong Kong) Ltd
Via Elia Rainusso 144
41124 Modena (MO),

VAT ID: IT03728800362

SDI Code: W7YVJK9

(+39) 059 333 098
italy@zuru.tech

ZURU TECH INDIA
(Ahmedabad)

ZURU Tech India Pvt Ltd

407, Mauryansh Elanza,
Shyamal crossroad,
Satellite, Ahmedabad – 380015

(+91) 98796 09129
india@zuru.tech

ZURU TECH INDIA
(Kolkata)

ZURU Tech India Pvt Ltd
Kolkata Office
(+91) 98796 09129
india@zuru.tech
ZURU TECH CHINA
Shenzhen Zhuyuxin Science & Technology Development Co. Ltd.
310, 3/F, Building 2,
Shenzhou Computer Building,
No.2 Bell Road, Bantian Street,
Longgang District, Shenzhen
(+86) 755 8960 3033
robin@zuru.com